BOOKING CONDITIONS

Cayton Village Caravan Park is owned and managed by Mrs C Croft. Family holidays are our business.
We cater for families and couples and do not accept bookings from all male or all female parties of three or more persons or unaccompanied young persons. The management reserve the right to decline any application for a booking.
For your security, peace and quiet electronic gates do not permit access from 11pm – 8am. People arriving late or leaving early must place their outfit on the hardstanding and use late arrival electrics. Visitors going out late or early need to park their vehicle in the car park.
Minimum 3 night advance booking (4 nights at Spring Bank and August Bank Holidays) only accepted on payment in full or a £50 deposit for each week or part week reservation. Payment of any outstanding balance is upon arrival. Up to 7 days prior to arrival alterations to bookings can be made, a £6 administration fee will be charged. All confirmed bookings cannot be altered on the day of arrival. There are NO REFUNDS. The management cannot be held responsible for any change in circumstances. In the event of cancellation please note deposits are non refundable and non-transferable. PAYMENT IN FULL would be due on any booking cancelled within 7 days of arrival. For short stays please call to check for availability 4 days prior to arrival.
Check-in is from 12 noon, pitches will be held until 6pm unless otherwise notified. If we are notified of the late arrival we will check-in units until 8pm. After this time visitors in motorhomes or caravans must site themselves on the late arrival area to the left of the entrance gate and check-in the following morning, tents will not be accepted after this time. We reserve the right to re-let if no notification is given.
The management reserve the right to ask guests who contravene these terms and conditions or, who in any other way are behaving in a manner likely to cause distress or nuisance to other visitors, to leave the park immediately. In these circumstances the holiday ceases and we shall not be liable for any extra costs incurred by you.
Cayton Village Caravan Park shall not be liable for any loss or damage to your property by theft or otherwise or for personal injury. This does not however affect your right if loss or damage or personal injury occurred through fault on our part.
It is a condition of entry to the park that the caravan is fully insured for fire, theft, and third party liability.
Holiday period is midday to midday. LATE STAY i.e. midday to 6pm is available (£4) if we do not require your pitch – please bring your ticket to reception and check availability on morning of departure. If you wish to extend your stay please bring your ticket to reception before midday on your day of departure to check availability.
We are a strictly NO NOISE after 11pm Park. We would ask that all visitors observe the basic rules of camping and caravanning, i.e. no loud radios or noise at early or late hours and all speed restrictions to be observed.
Children must be accompanied to showers and toilets; it is impractical for them to use the facilities by themselves. The toilets, shower, laundry and dishwashing rooms are maintained to a high standard. We would ask your cooperation to keep them that way. Children must be supervised whilst playing on the playground equipment and are not allowed to play at water standpipes. Bicycles are allowed on the park, however, it is the parents responsibility to supervise their children.
Please observe a Maximum 5mph limit at all times – this is for the safety of your children.
Dogs must be kept on leads at all times on the park and exercised either in the dog walk area or off site. If any doggy accidents occur you will be expected to clean up immediately. Dogs are not allowed in the toilet blocks or shop.
Dogs must not be left unattended in caravans or awnings at any time of year.
Please inform us about day visitors and ask them to call in at reception.
We cannot guarantee adjacent pitches on booking. The warden’s site on arrival, a 25 metre or 27 yard cable may be required.
Barbecues are allowed, but must not be placed directly on the grass. Bricks are available to place disposable barbecues on. Please dispose in designated metal dustbins.
You are requested to park car – caravan – awning formation or car – tent - car.
Tents to be erected to allow a four wheel drive vehicle between adjoining tents.
Electric awning heaters, Gazebos, utility tents and generators are NOT allowed on site.
Pup tents (A 2 man tent for up to 2 children 14 and under) or play tents with zips can be erected next to your unit to be charged at the nightly rate for pup tents. All other tents will be charged at the nightly rates and sited on the appropriate camping areas.
No caravan or tent must have a greater number of occupants than the specified number of berths.
If you have a complaint about anything during your holiday please raise it with a member of staff in reception immediately and if you wish to pursue it following your departure, please write to us within 28 days of your departure. However, we do suggest that you try and complete a report about the complaint whilst you are on holiday.
If you have any comments or suggestions of ways to improve the park please come to reception and complete a comment form or talk to a member of staff in reception.
Tents with electric - we allow a standard 9 metre square pitch for your complete unit (1 car and 1 tent). For any units over this size please call 01723 583 171 to check for availability. Dependent on availability units over this size may have to pay for 2 pitches.

Finally may we apologise for having to print a list of booking conditions. Everything we do is aimed at ensuring you have the best possible holiday. The booking conditions are part of this – if we ever have any problems they will help us to protect our other customers as well as ourselves. We hope we will never have to rely on them. A copy of this page is included with both our brochure pack and receipts.